From Contact Centre To Engagement Hub

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  • Dec 31 1969

Fireside chat

English

Vivek Bansal the Leader for India and South Asia at IBM for AI and Speech shares his perspectives on how the Contact centres are today transforming into an engagement hub. He also talks about he the engagements across the channels have to integrate together with AI to give the unified personalised experience. He also dwells upon how the negativity in the environments due to several facts including the current business scenario can be converted into positivity and motivation with the implementation of appropriate technology. Learn this and more through this insightful interaction between Vivek and Babu Nair- MD and Founder- Banking Frontiers.

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